Quality & Information Security
Excellence, Security, and Trust – Built Into Every Process
Consistency and Efficiency
Quality and process management ensures that a standardized approach is followed for all tasks, resulting in consistency and efficiency. This helps to minimize errors, reduce rework and increase productivity.
Customer Satisfaction
A quality management policy ensures that the services provided meet the requirements and expectations of the customers. This helps to build a good reputation and customer loyalty, resulting in increased sales and profits.
Continuous Improvement:
By analyzing data and making changes, organizations can optimize their processes and improve the quality of services provided. This helps to reduce costs, increase efficiency, and maintain a competitive edge in the market.
Our Commitment to Quality – ISO 9001 Certified
- Standardized Processes – Documented SOPs for each mortgage and title workflow.
- Performance Metrics & SLAs – Continuous monitoring of turnaround, accuracy, and client satisfaction.
- Proactive Issue Resolution – Root cause analysis with corrective and preventive actions.
- Continuous Improvement – Regular audits and client feedback loops to raise service standards.
- Continuous Improvement – Compliance with FNMA, FHLMC, FHA, VA guidelines and quick adaptation to regulatory changes without disruption.
Consulting Solutions
Our Commitment to Security – ISO 27001 Certified
We handle highly sensitive borrower and lender data — and protecting it is our top priority.
Data Confidentiality & Access Control
- Role-based access with strict IAM policies.
- Multi-factor authentication for internal and client access.
Secure Data Transmission
- End-to-end encryption in transit (TLS 1.2/1.3) and at rest (AES-256).
- Strong encryption key handling under ISO 27001 guidelines.
Incident Response & Continuity
- Defined incident response playbooks.
- Backup & disaster recovery plans aligned with ISO 27001 requirements.
Vendor & Third-Party Compliance
- Vendor risk assessments under ISO 27001 framework.
- Compliance mapping for partners and integrations.
Enterprise-Grade Reliability – AWS Cloud Infrastructure
High Availability & Uptime
- 99.99% uptime across AWS Tier 4 data centers.
- Multi-region redundancy to ensure business continuity.
Physical & Network Security
- 24/7 monitored facilities with biometric access.
- AWS Shield and firewall-protected networks against cyber threats.
Data Protection
- AES-256 encryption and AWS Key Management Service (KMS).
- Intrusion detection and automated security monitoring.
Disaster Recovery & Continuity
- Real-time replication and backup systems.
- Zero data-loss architecture with AWS resiliency.
Global Certifications & Compliance
- AWS certified for SOC 1, SOC 2, SOC 3, PCI DSS, FedRAMP, HIPAA, GDPR, and more.
Meeting Global Standards
Why It Matters to You
Partnering with GrowQ means :
- Consistent service quality backed by measurable KPIs.
- Global ISO-certified security reinforced by AWS’s industry-leading cloud safeguards.
- Peace of mind knowing your data is protected under both ISO and AWS compliance frameworks.
Compliance
Meeting Global Standards. Exceeding U.S. Mortgage Expectations.
Certified. Compliant. Trusted.
Our Certifications & Cloud Compliance
Our certifications ensure unmatched compliance, empowering clients with confidence, trust, safety, and consistent excellence in every cloud-driven business solution.
ISO 9001:2015 – Quality
Ensuring consistent quality, streamlined processes, and customer satisfaction through globally recognized ISO 9001:2015 certification standards.
ISO 27001:2022 – Data Security
ISO 27001:2022 ensures robust data security, protecting sensitive information while maintaining global compliance standards efficiently.
AWS Security & Compliance
Ensuring robust AWS security and compliance, safeguarding data, operations, and cloud environments with trusted standards.
U.S. Mortgage Compliance Alignment
| U.S. Compliance Area | ISO / AWS Alignment | What It Means for You |
|---|---|---|
| Data Security (GLBA, CFPB) | ISO 27001: Access Control, Encryption; AWS IAM, KMS, Shield | Borrower data is encrypted, access-controlled, and monitored under dual ISO & AWS safeguards. |
| Operational Accuracy (FNMA, FHLMC, FHA, VA) | ISO 9001: Process Control, SOPs, Audits | Every loan file follows documented, audited procedures matching investor guidelines. |
| Vendor Management (CFPB Oversight) | ISO 27001: Third-Party Security; AWS Vendor Compliance | All vendors and cloud services meet strict security and compliance criteria. |
| Business Continuity Planning | ISO 27001: BCP & DR; AWS Multi-Region Redundancy | Uptime and data integrity maintained even in major disruptions. |
| Incident Response & Breach Notification | ISO 27001: Incident Management; AWS CloudTrail Monitoring | Rapid breach detection, containment, and regulatory notification readiness. |
Business Consulting Service
Why Our Compliance Approach Works
Compliance isn’t optional , it’s our operating principle
Contact us to see how our ISO + AWS compliance framework can strengthen your lending operations and reduce risk.
- Global Standards : ISO 9001 & ISO 27001 certifications.
- Cloud Security Leadership : AWS compliance with 100+ industry regulations.
- U.S. Readiness : Mapped controls to SOC 2 and U.S. mortgage regulator expectations.
- Audited & Verified : Regular internal, external, and AWS third-party audits.
Our Promise
With GrowQ, you get a mortgage BPO partner who :
- Delivers consistent, high-quality processing.
- Safeguards borrower and lender data under dual ISO & AWS security frameworks.
- Understands and complies with U.S. lending and servicing rules.
Our Business
Frequently Asked Question
Information Security – Frequently Asked Questions (FAQ)
No. GrowQ LLC does not store any borrower or client data on local servers or employee devices. All processing is performed securely via client-approved remote desktop (RDP) or VPN connections to client-hosted environments.
We are certified in:
- ISO/IEC 27001:2022 – Information Security Management System
- ISO 9001:2015 – Quality Management System
These certifications ensure we follow globally recognized standards for data security, quality, and risk management.
We implement Role-Based Access Control (RBAC) and Multi-Factor Authentication (MFA). Only authorized personnel, based on job role and project assignment, can access specific client systems.
All data transmitted between our users and client systems is protected through AES-256 encryption and secure VPN tunnels. Our own internal systems do not store client data.
- Encrypted endpoints
- VPC isolation
- Real-time monitoring (AWS CloudWatch & CloudTrail)
- Firewalls and threat detection (AWS WAF & Shield)
Frequently Asked Question
Information Security – Frequently Asked Questions (FAQ)
No. GrowQ LLC does not store any borrower or client data on local servers or employee devices. All processing is performed securely via client-approved remote desktop (RDP) or VPN connections to client-hosted environments.
We are certified in:
- ISO/IEC 27001:2022 – Information Security Management System
- ISO 9001:2015 – Quality Management System
These certifications ensure we follow globally recognized standards for data security, quality, and risk management.
We implement Role-Based Access Control (RBAC) and Multi-Factor Authentication (MFA). Only authorized personnel, based on job role and project assignment, can access specific client systems.
All data transmitted between our users and client systems is protected through AES-256 encryption and secure VPN tunnels. Our own internal systems do not store client data.
- Encrypted endpoints
- VPC isolation
- Real-time monitoring (AWS CloudWatch & CloudTrail)
- Firewalls and threat detection (AWS WAF & Shield)
Yes. We conduct continuous monitoring and logging of all user activity within client environments. Logs are reviewed regularly for anomalies, and internal audits are conducted per ISO 27001 standards.
Our India-based facility includes:
- 24/7 CCTV surveillance
- Biometric access control
- Restricted USB and printing capabilities
- Segregated project zones
- Redundant internet connectivity with firewall protection
Our team is trained in U.S. regulatory requirements including GLBA, CFPB, TRID, RESPA, and TILA. We work under strict NDAs and follow our clients' compliance protocols.
Yes. We perform internal ISMS audits quarterly and undergo annual external ISO audits. Vulnerability assessments and penetration testing are conducted as needed.
Although we’ve had zero security breaches to date, we have a documented Incident Response Plan (IRP). In case of an incident, we notify clients immediately and take corrective action in coordination with their teams.